Here are a few suggestions to help ensure Fitbit data syncs as quick as possible:


Data takes 4 - 5 hours to sync

Data syncing is not immediate, and will sync approximately every 4 -5 hours. If you do not see data immediately, we encourage you to check back again in 24 hours. 


Open your apps 

Data will not sync from your Fitbit wearable to Achievement, only from your Fitbit app to Achievement. If you are missing data on Achievement, double check that your wearable device has successfully synced with your Fitbit app. Once the data has synced with your app, it still may take 4-5 hors for the data to sync with Achievement.


Ensure workouts have distance recorded 

You will not receive points if a workout has no distance recorded (ex. treadmill, stationary bike, etc.).  If you are unable to record distance, we suggest recording your workout in an app such as MyFitnessPal. We reward 6 points for each recorded workout/exercise.


If you continue to faces issues with missing Fitbit activity data on your Achievement account, please contact us.