We at Achievement believe that it’s important for you to have full control of the data that you choose to share with us. We take trust and transparency very seriously and want to make sure that you have full access to any information that you’ve shared with us. Starting today, we’ll maintain the original data export feature, but we’ll also provide you with a new, more granular way to see your data via the detailed data export feature. We’ll also be taking steps to show you different milestones that you’ve hit on Achievement in a clear, visual way.
How does this announcement impact my existing data export functionality?
You’ll still have access to the original data export feature on Achievement. Nothing will change about your ability to use this feature as a means to see your comprehensive activity on Achievement to date.
How can I request to delete my account? What will happen to my data after this request has been made?
You can request that we delete all of the data that we have collected that relate to you one of three ways: 1) by emailing firstname.lastname@example.org; 2) in-app; or 3) through webform.
In order to prevent your account from being deleted accidentally or by another person, you’ll need to confirm your request via email. Your account will not be deleted until you follow the instructions in that email. Remember - after deletion, your account and data cannot be downloaded or recovered (including any points you may have earned), so please think carefully before making the request!
What happens when I request an account deactivation and what’s the impact of my data?
Once your account is deactivated, your apps will no longer be connected with Achievement and you will stop earning points. However, your previous activity data, account information, and points will still be available on Achievement. If you would like to reactivate your account, please contact support (email@example.com). Once reactivating your account, all of your data will be available again. But you will need to reconnect all your apps again to track activities and earn points.
How can I request access to the data that I’ve submitted to Achievement and Achievement Studies?
You can use both the general data export feature and more detailed data export feature on Achievement to get a running summary of the various types of information that you’ve shared with the platform across app connections and survey completions. If you have participated in any sponsored research or other sponsored programs, we will escalate your request to the sponsor on whose behalf the data was collected.
What timeline will my request to access my data honor?
We will honor all requests within 45 days from the receipt of the request.
If I add a new app to Achievement, how does that activity tracking get logged in Achievement?
Nothing changes about the way your activity tracking gets logged on Achievement. Prior to connecting to a third-party health app that’s supported by our platform, you’ll have the opportunity to opt into including data from that app to your Achievement profile.