Issue: Due to an outage, Samsung Health has disconnected from Achievement and prompts users to confirm permissions, but will not allow users to complete the action. Users can follow the recovery guide and are able to reconnect with Samsung Health.
How this affects Achievement users: Samsung Health data is not syncing with Achievement and as a result, is not awarding points for days disconnected.
- Update both Achievement and Samsung Health apps to the latest version. Please note, this might allow permissions- and there may not be a need to move on to steps 2 and 3.
- Uninstall/reinstall both apps. Please note, this might allow permissions- and there may not be a need to move on to step and 3.
- Restart phone.
This should allow Samsung Health to reconnect.
Status: Our engineering team has identified that the issue might have occurred due to an outage after an update with Samsung Health that disconnected third-party applications. Please check back frequently for updates and/or progress for resolution.