Here are a few suggestions to help ensure app activity syncs as quick as possible:
Time it takes data to sync
Data syncing is not immediate, and often will sync approximately every 4 hours. If you do not see data immediately I encourage you to check back a few hours later.
Open your apps
Data will not sync from the device to the app, only from the fitness app to the device. If you are missing data on Achievement, double check your device data has synced with your app. Once the data has synced with your app, it still may take 4-5 hours for the data to sync with Achievement.
At this time, you are only able to manually sync activities from Samsung Health or Apple Health. You can learn more about how to manually sync those apps here:
Ensure your connected apps have permission to share activities with Achievement
- How do I check permissions for Apple Health?
- How do I connect Samsung Health with my Achievement app?
Only sync activities from the app you have connected with Achievement
Some apps allow you to connect outside apps. For example, you may have connected your Fitbit with MyFitnessPal to see your workouts all on one app. Or, you may have connected Pacer to Apple Health. Any activities coming from an outside app will not connect with Achievement.
Ensure the activities you are recording are shared with Achievement
Not all activities recorded on your apps will sync with Achievement. For example, at this time, we are unable to sync sleep and workout activities from Apple Health. Learn more about what what apps share what activities on your connect an app and manage apps page.
Ensure you have the most updated version of the app:
Ensure the correct login information was used when connecting your app with Achievement
If you believe you may have connected the wrong account to Achievement, please disconnect and reconnect your app to Achievement, using the correct login information when connecting your app.
Ensure workouts have distance recorded
You will not receive points if a workout has no distance recorded (ex. treadmill, stationary bike, etc.). If you are unable to record distance, we suggest recording your workout in an app such as MyFitnessPal. We reward 6 points for each recorded workout or exercise.
If you continue to faces issues with missing health and fitness activities from your Achievement account, please contact us and we can look further into the issue.